Professional Summary
ICT professional with Australian public-sector and enterprise experience, currently working in a regulated healthcare environment supporting regional ICT operations and security support. Experienced across L1–L3 onsite and remote support, endpoint and application troubleshooting, secure deployment of devices, and administration of backup, recovery, and virus defence procedures. Strong focus on service quality, documentation, and adherence to ICT policies, with growing capability in cybersecurity operations, identity and access controls, and vulnerability remediation support.
Core Competencies (Operations, Systems & Security Support)
Operations Support (L1–L3)
- Install, test & maintain ICT hardware/software
- Incident troubleshooting & root-cause isolation
- Hardware/software fault diagnosis & resolution
- System performance & monitoring
Security & Compliance
- Endpoint protection / virus defence, patching, remediation
- Active Directory / Microsoft Entra ID administration
- MFA & account security management
- Vulnerability assessment & escalation
Backup, Recovery & Documentation
- Backup verification & recovery readiness
- Disaster recovery procedures & testing
- System documentation & runbooks
- Policy adherence & service continuity
Technical Toolchain
Practical experience supporting Windows environments, Microsoft network services, Active Directory / Microsoft Entra ID, endpoint protection workflows, SCCM/WSUS patching, backup assurance, and enterprise monitoring—supported by PowerShell automation and strong operational documentation.
Professional Experience
ICT Field Support Officer (L1–L3), WA Country Health Service
Mar 2025 – Current
- Provide L1–L3 remote and onsite ICT support across regional operational divisions in a regulated healthcare environment.
- Install, test, configure and maintain ICT hardware and software in line with facility management procedures.
- Analyse and resolve hardware/software faults; escalate effectively and assist with resolution in collaboration with regional ICT leadership.
- Support operational security procedures including endpoint protection/virus defence, account security, and vulnerability remediation support.
- Assist with administration of backup, recovery, and disaster recovery readiness activities for critical systems.
Junior System Engineer, Bluescale IT
Oct 2023 – Nov 2024
- Developed and maintained CI/CD pipelines using Azure DevOps, reducing deployment times by 40%
- Implemented Infrastructure as Code solutions with Terraform, automating cloud resource provisioning
- Supported containerization efforts, migrating legacy applications to Docker and Kubernetes environments
- Enhanced security measures by integrating DevSecOps practices into deployment workflows
IT Technician, AGOS Networks Pty. Ltd.
Jan 2022 – Sep 2023
- Managed network infrastructure and supported cloud migration initiatives
- Automated system monitoring and reporting using PowerShell and Python scripts
- Collaborated with cross-functional teams to optimize system performance and reliability
- Implemented security protocols and conducted vulnerability assessments
Certifications & Professional Credentials
Certified in Cybersecurity (CC)
ISC²
Google Cybersecurity Certification v2
Coursera
CompTIA CySA+
Skillsoft
Security Co-Pilot Ninja
Microsoft
MS102 - Microsoft 365 Administrator
Microsoft
CompTIA Network+
Skillsoft
Windows Server Administration
Lumify Learning
AZ040 - Automate Admin with PowerShell
Microsoft
Bachelor of Networking (Cybersecurity)
Melbourne Institute of Technology
Technical Skills & Expertise
Server Administration
- Active Directory & Group Policy (GPO)
- DNS, DHCP, IIS, RDS Configuration
- Microsoft Entra ID (Azure AD)
- VMware vSphere & Hyper-V Virtualization
Automation & Scripting
- PowerShell Scripting & Automation
- Bash Shell Scripting for Linux
- Infrastructure as Code (Terraform, Ansible)
- System Integration & Optimization
Security & Hardening
- Endpoint Protection & Virus Defence
- Vulnerability Assessment (Qualys, VMDR)
- Zero Trust Architecture & Hardening
- Trend Vision One, Snort, PRTG Monitoring
Governance & Compliance
- Essential Eight & ISM Framework
- ISO 27001 & Risk Assessment
- Policy Development & Audit Support
- Compliance Evidence & Reporting
Disaster Recovery
- Veeam & VSS Backup Solutions
- Recovery Readiness Testing
- Business Continuity Planning
- Disaster Recovery Procedures
Enterprise Tools & Platforms
- ITSM Platforms (Incident, Change, Asset Mgmt)
- SCCM/WSUS Patching & Deployment
- SolarWinds, OpManager Monitoring
- Spok Messenger, Nurse Call Systems
Security & Operations Projects
Network Security Audit Automation
Developed an automated network vulnerability scanning tool using Python, Nmap and snort, integrating CI/CD principles
NNFX Trading Bot
Developed a trading bot based on the NNFX methodology, utilizing containerization and cloud hosting for efficiency and scalability. Integrated modern DevOps tools for seamless deployment and management.
Infrastructure as Code Deployment
Automated lab deployment using Terraform, Ansible and AWS AppStream enabling repeatable and scalable infrastructure deployments.